DriverHireUSA provides subscription-based employer services for posting and managing driver and delivery job listings.
1. Free Trial
Eligible employers may receive a 30-day free trial as described during registration or enrollment.
No subscription fee is charged during the free-trial period unless the employer separately starts a paid subscription.
Before any paid subscription begins, the applicable plan price, billing frequency, renewal terms, and cancellation method will be clearly presented.
2. Paid Subscriptions
Paid subscriptions are billed according to the plan selected by the employer.
Unless a refund exception described below applies, subscription payments are generally non-refundable once the applicable billing period has begun.
Cancellation stops future renewal charges. Cancellation does not automatically create a refund for the current billing period.
The employer may continue using eligible paid features through the end of the period already paid for, unless the account is suspended or terminated for a violation of our Terms.
3. Refunds We May Provide
DriverHireUSA may issue a full or partial refund when appropriate, including:
- Duplicate charges caused by a billing error.
- Charges caused by a confirmed technical billing error.
- Unauthorized transactions that are reasonably determined to be fraudulent or not authorized by the account holder.
- A payment that was processed incorrectly by DriverHireUSA or its payment processor.
- Other circumstances where DriverHireUSA determines that a refund is appropriate.
Refund decisions may require verification of the account, transaction, and relevant payment information.
4. Fraudulent or Unauthorized Payments
If an employer believes a payment was unauthorized, they should contact DriverHireUSA as soon as possible.
DriverHireUSA may review relevant account and payment records and may use information supplied by its payment processor, including fraud or dispute information, to determine the appropriate action.
A refund is not automatically guaranteed merely because a transaction is reported as unauthorized.
If a payment is determined to be fraudulent or unauthorized, DriverHireUSA may refund the applicable transaction and may suspend or terminate the associated account to protect the platform.
5. Service Complaints
A request for a refund based only on dissatisfaction with a job listing, lack of applicants, hiring results, or expected business results does not automatically qualify for a refund.
DriverHireUSA provides a job-listing platform and does not guarantee that an employer will receive applications, interviews, hires, or any particular business result.
However, employers may contact support if they believe DriverHireUSA failed to provide the service that was purchased.
6. Cancellation
Employers may cancel their subscription through the cancellation method provided by DriverHireUSA.
Cancellation will stop future recurring charges according to the applicable subscription terms.
We will not intentionally make cancellation more difficult than necessary.
7. Refund Processing
When a refund is approved, DriverHireUSA will submit the refund through its payment processor.
The time required for the refunded amount to appear in the employer's account may depend on the payment processor and financial institution.
8. Chargebacks and Disputes
If an employer believes a charge is unauthorized or incorrect, we encourage the employer to contact DriverHireUSA first so we can investigate and resolve the issue where appropriate.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived.
9. Policy Changes
DriverHireUSA may update this Refund & Cancellation Policy when necessary. The current version will be made available on the DriverHireUSA website.
10. Contact
For refund or billing questions, please contact DriverHireUSA at support@driverhireusa.com.